Pet Grooming Software That Keeps Your Calendar Full
WinChilla helps salons and mobile groomers answer leads, book services, and send reminders. It also helps collect payments and reviews, then bring pet parents back.
One Place to Win and Keep More Grooming Clients
WinChilla brings client records, booking, messages, phone tools, payments, reviews, and pet grooming marketing into one place. Your team can spend less time switching tools. That leaves more time for pets and clients. WinChilla is your business sidekick.
Pet Grooming Software for Owners Who Do It All
Running a grooming business means caring for pets while calls, bookings, client updates, payments, and open slots all need attention. WinChilla helps small teams stay organized with less manual work.
of U.S. households in 2025 owned dogs.
Source: American Pet Products Association, 2026 Dog Report
of consumers read local-business reviews.
Source: BrightLocal
U.S. pet industry spending in 2025.
Source: American Pet Products Association, 2026 State of the Industry
Does this sound familiar?
You are grooming a pet when the phone rings. A website message arrives, and another client needs to rebook. By the time you finish, the new lead may have called someone else. The regular client may also leave without a future visit. Small follow-up gaps can create empty slots.
Don't worry, we can help!
AI Receptionists
AI can answer calls in supported setups. It can handle common questions, collect caller details, help book visits, and transfer selected callers.
Workflows & Automation
Send confirmations, reminders, review requests, and rebooking messages through set workflows. Key follow-up no longer depends on memory.
Services & Bookings
Give pet parents one branded place to view services and choose their options. They can select a groomer where enabled and reserve a suitable time.
Turn More Inquiries Into Grooming Appointments
Groomers cannot stop each service to answer every call or message. WinChilla gives pet parents more ways to reach you. It also links each inquiry to a client record.
Phone System & AI Receptionists
Keep business calls tied to the CRM. A trained AI receptionist can handle supported calls when staff are busy.
Answer common questions about hours, locations, services, and booking steps
Collect the pet parent’s name, contact details, requested service, and reason for calling
Help qualified callers schedule an appointment or transfer them to a team member
Trigger follow-up after a missed, completed, or AI-handled call
Web Chat & Conversation AI
Turn website visits into live or automated chats. Capture details and help each lead take the next step.
Let visitors ask about baths, full grooms, nail trims, cat grooming, or mobile service areas
Capture after-hours inquiries instead of relying on a basic contact page
Use AI in supported channels to answer common questions and help book appointments
Route a conversation to staff when a pet’s needs require a personal answer
All Conversations, One Place
Bring supported calls, email, text, chat, WhatsApp, and social messages into one central inbox.
Review a pet parent’s recent messages before replying
Keep front-desk and grooming staff from answering the same inquiry twice
Filter messages by status, channel, assignee, or other supported fields
Use AI-assisted replies to suggest or send messages
See how WinChilla helps your grooming business save time, reduce admin, and book more appointments!
Pet Grooming Software for Easier Booking and Rebooking
A full calendar needs bookings that fit your staff, time, services, and resources. WinChilla makes it easier for salon and mobile clients to book. It also keeps follow-up moving.
Services & Bookings
Create grooming service groups with options for time, price, staff, location, and service choices.
Offer full grooms, bath-and-brush appointments, nail trims, de-shedding, or other configured services
Let clients choose multiple services or supported add-ons in one booking experience
Assign qualified groomers, rooms, tables, tubs, or other resources to help prevent conflicts
Configure buffers, processing time, deposits, coupons, and card-on-file payments where appropriate
Set location-specific services, hours, staff, and pricing for multi-location businesses
Calendars & Appointments
Manage open times, repeat visits, capacity, reminders, deposits, and booking conflicts from connected calendars.
Let clients book online based on the availability you choose to show
Send confirmations and reminders by supported email, SMS, in-app, or WhatsApp channels
Create recurring appointments for clients who return on a regular grooming cycle
View upcoming bookings by calendar or list and connect appointment activity with client records
Workflows & Automation
Build set follow-up around bookings, leads, payments, reviews, and client activity.
Remind clients before a visit and send preparation instructions when needed
Follow up when a lead asks about grooming but does not book
Start a rebooking message after a completed appointment or after a chosen period
Ask inactive clients whether they would like to schedule another visit
Tell the AI workflow builder your goal in plain language to create an automation
Keep Pet Parents, Pets, and Follow-Up Organized
Good service starts with knowing who called, what they need, and what happens next. This pet grooming software keeps client activity in view. It also supports flexible records for the pets tied to each owner.
Contacts & CRM
Keep each pet parent’s details and past activity in one record. Add notes, files, tags, and custom fields as needed.
See calls, messages, appointments, payment activity, and follow-up in context
Tag clients by service interest, location, lead source, or other useful categories
Build smart lists for new leads, active clients, lapsed clients, or selected campaigns
Custom Records
Create clear pet records and link them with owners, tasks, notes, and other supported CRM records.
Create a separate record for each pet in a multi-pet household
Add fields for pet name, species, breed, size, coat notes, or grooming preferences
Record important handling notes or other details
Filter pet records and use them in supported forms, workflows, dashboards, and reporting
Discover how WinChilla simplifies your day, saves time, and helps your grooming business grow.
Forms
Collect lead, client, and pet details through online forms. Send each response into linked records and workflows.
Collect contact details before a consultation or first grooming appointment
Ask new clients about the pet, requested service, and preferred location
Use conditional questions to show relevant fields based on the client’s answers
Start a follow-up workflow when a new inquiry form is submitted
Bring Clients Back and Strengthen Your Local Reputation
The next booking may start before a pet parent searches again. WinChilla brings pet grooming marketing, follow-up, social posts, and review tools together. This helps your business stay familiar and trusted.
Reputation Management
Ask for reviews, watch supported profiles, track feedback, and manage replies from one place.
Send a customer review request after a completed grooming visit
Monitor new feedback and respond while the experience is still fresh
Use AI to suggest or post review replies for supported Google and Facebook profiles
Summarize recurring feedback themes to spot service strengths or concerns
Display selected reviews on your website through a supported widget
Email Marketing
Create targeted campaigns for regular clients, leads, inactive clients, or service-specific segments.
Remind pet parents about seasonal coat care or holiday booking deadlines
Promote open appointments, new services, or a second location
Send a reactivation campaign to clients who have not booked recently
Use AI assistance to draft or refine subject lines, copy, calls to action, and images
SMS, MMS & WhatsApp Messaging
Send direct, planned, or automated messages. Keep supported message history tied to client records.
Confirm bookings and share clear arrival details
Let clients know when a pet is ready for pickup
Send a booking link after a missed call or website inquiry
Use AI to answer questions, gather details, or help book an appointment
Social Planner
Plan and publish useful grooming posts across supported social channels.
Schedule before-and-after posts with the pet parent’s permission
Share coat-care tips, seasonal reminders, and available appointment times
Adapt one campaign for Facebook, Instagram, Google Business Profile, and other supported sites
Use AI to help with ideas, captions, hashtags, and images
Make Grooming Payments Easier to Collect
Pet grooming software should make booking and payment simple. WinChilla supports deposits, online payments, invoices, payment links, and in-person checkout in supported setups.
Payments
Collect one-time or recurring payments through supported online and mobile payment options.
Collect a deposit when a client books a service
Send a branded payment link or text-to-pay link
Apply supported taxes, coupons, subscriptions, or refunds
Offer Apple Pay, Google Pay, PayPal, or other supported methods where available
Invoices & Estimates
Create branded bills or estimates. Add deposits, due dates, payment plans, taxes, discounts, files, and receipts.
Send an invoice for grooming services, products, or approved add-ons
Notify a client by email or SMS when payment is due
Send set reminders for unpaid or late balances
Track invoice and payment activity within the client record
Mobile POS & In-Person Payments
Take supported in-person payments from a phone, iPad, Android tablet, or card reader.
Check out salon clients without sending them to a separate payment system
Let a mobile groomer collect payment at the client’s location
Charge a card on file, accept Tap to Pay, or record supported offline methods
Send a digital invoice or receipt and connect the transaction with the CRM record
See how WinChilla automates the busywork so you can spend more time grooming - and growing your business.
More Tools for a Better-Run Grooming Business
Choose the tools your business needs now. Add more to your pet grooming software setup as your business grows.
Surveys
Collect client feedback after grooming visits, learn which services pet parents want, and trigger follow-up based on their answers.
Websites
Build a salon or mobile-grooming website with service details, forms, booking calendars, chat, reviews, and supported AI builder help.
Mobile App
Manage clients, messages, bookings, calls, bills, payments, tasks, and supported AI-assisted chats away from the front desk.
Ad Manager
Create and monitor supported local ads. Promote seasonal grooming, new-client offers, open slots, or mobile service areas.
Ecommerce
Sell grooming products and gift bundles in a branded online store. You can offer physical or digital items.
Gift Cards
Sell branded digital gift cards for grooming services, promotions, client appreciation, or holiday purchases.
affordable pricing plans built for small businesses
How much does this cost?
We're glad you asked! WinChilla is pleased to offer affordable pricing plans to suit your growing business.
Pet Grooming Software Questions, Answered
Can WinChilla replace dedicated grooming salon software?
WinChilla can manage client records, leads, bookings, reminders, messages, payments, reviews, and marketing. However, it is not a purpose-built kennel or grooming system. Some businesses also need breed- or coat-based pricing, detailed grooming histories, staff commissions, payroll, stock control, route planning, or boarding tools. Those needs may require a purpose-built system or supported integration.
Can pet parents book services and choose a groomer online?
Yes. You can create a branded service menu with set services, prices, times, add-ons, staff, locations, and open slots. Clients can select more than one service. They can also choose a preferred staff member when that option is on. Supported deposits or card-on-file payments can be collected during booking.
Can WinChilla keep separate records for several pets owned by one client?
Yes. Custom Records can create a separate record for each pet and link it to the owner. Add fields for species, breed, size, coat notes, and grooming choices. These flexible CRM records keep key pet details in one place.
How can pet grooming software reduce no-shows and encourage rebooking?
WinChilla can send booking confirmations and reminders through supported channels. It can collect deposits and start follow-up from booking activity. After a visit, a workflow can send a review request, booking link, or later reminder based on your plan. Review the timing, consent rules, and message before each workflow goes live.
Can WinChilla respond when the grooming team is busy or the salon is closed?
Yes, in supported setups. Voice AI can answer calls, gather details, handle common questions, help book visits, and transfer selected callers. Conversation AI can help across supported message channels and web chat. Train both with correct business details and set clear rules for staff handoff.
What others are saying:
"Love everything so far"
"I've never set up a website before but I love managing my new site and leads. The WinChilla team has been really helpful whenever I got stuck."
- Laura P
"Simplifies my sales"
"I've been able to help my son promote his candy business which has been great because I am not good with computers at all."
- Robert T
"Highly recommend"
"It's exciting to see my visions come to life and WinChilla helps me manage everything in one place so I can be anywhere in the world and my business just runs."
- Jaret H
WinChilla works with platforms you already use such as
What you can expect from us
Money Back Guarantee
We're confident you'll love saving money by switching from existing software providers with your business tools to one place.
Plus, we believe you'll save a ton of time with marketing automation.
Within 30 days, if we're not the right fit, we'll give you your money back.
View Terms of Service
24/7 Support
We're here to help. You'll get a one-on-one onboarding call with our team.
Then, you'll get another tech call with us to make sure your account is configured exactly as you want it.
Plus, you can expect 24/7 chat support from our team with any questions you have along the way.
30+ Years of Experience
We've been helping small businesses since 2010!
The WinChilla brand is new, but our experience is not. The founders of WinChilla have over 30 years of experience combined in digital software and customer incentive programs - helping businesses like yours - worldwide since 2010. Now, we're excited to bring our expertise to launch these new super tools to help all of our clients grow.
Fill More Appointments and Keep Clients Coming Back
© 2024-2026 Loyalty Gator Inc. All rights reserved.
WinChilla CRM | A Loyalty Gator Company | Trusted Since 2010
The information provided by Loyalty Gator Inc. (DBA: WinChilla) ('we', 'us', or 'our') on https://www.winchilla.com (the 'Site') and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.