Salon CRM Software That Helps Keep Your Chairs Filled
WinChilla gives salons one simple place to manage leads, conversations, appointments, follow-ups, reviews, and client relationships - so fewer opportunities slip through the cracks and more clients come back.
Run Your Salon Follow-Up From One Place
Between phone calls, online inquiries, appointment requests, reminders, reviews, and rebooking messages, salon teams have a lot to manage. WinChilla brings the tools that matter most into one connected platform, including CRM, messaging, calendars, forms, automations, email, SMS, reviews, and reporting.
Salon Owners Wear More Hats Than Clients Ever See
A salon may look calm from the chair, but behind the scenes there are appointments to manage, clients to follow up with, messages to answer, staff schedules to coordinate, reviews to request, promotions to send, and empty spots to fill. Without a clear system, small admin gaps can turn into missed bookings, no-shows, and clients who never return.
decrease in new guest visits industry-wide in 2025
Source: Zenoti
of loyal clients, defined as those visiting more than once per year, drive 80% of total revenue
Source: Zenoti
of salon and spa guests want to book via mobile
Source: Zenoti
Does this sound familiar?
A new client messages your salon, but no one replies until hours later. A regular forgets their appointment. A happy customer leaves without rebooking. A past client has not been in for months, but no one has time to follow up. These small gaps can quietly leave your calendar less full than it should be.
Don't worry, we can help!
Unified Conversations
Keep client messages organized in one inbox so your team can reply faster and see the full conversation history before responding.
Appointment Reminders
Send automated SMS and email reminders to help clients remember upcoming appointments and reduce empty time slots.
Rebooking & Winback Automations
Automatically follow up with clients after appointments, remind them when it is time to return, and bring inactive clients back.
Capture More Salon Leads Before They Book Somewhere Else
Salon inquiries can come from your website, social media, Google searches, ads, referrals, or phone calls. WinChilla helps you capture those opportunities and organize them in your salon crm software before they get buried in texts, voicemails, DMs, or sticky notes.
Web Chat
Let website visitors start a conversation with your salon while they are already interested.
Capture questions about pricing, availability, services, or stylist specialties.
Let visitors leave their name, phone number, and service interest after hours.
Route chat conversations into one shared inbox for easier follow-up.
Turn website traffic into real conversations instead of anonymous visits.
Forms
Collect client inquiries, consultation requests, and service details through simple online forms.
Create a “Request an Appointment” form for new clients.
Collect details for color consultations, bridal inquiries, extensions, or corrective services.
Add form submissions directly into the CRM for follow-up.
Trigger automated texts or emails after someone submits a request.
Opportunities / Pipelines
Track new inquiries from first contact to booked appointment.
See which leads are new, contacted, booked, or still waiting for a reply.
Track higher-value opportunities like bridal parties, color corrections, or extension consultations.
Assign follow-up tasks to front desk staff or managers.
Avoid losing promising inquiries because no one knows who followed up.
Use Salon CRM Software to Keep Clients Coming Back
A first visit is valuable, but repeat visits are where salon growth becomes more predictable. WinChilla helps you stay in touch after the appointment, encourage rebooking, and bring back clients who have not visited in a while.
Contacts / CRM
Keep client information, notes, history, tags, and activity in one organized place.
Store client preferences, service history, color notes, and important details.
Segment clients by service type, stylist, visit frequency, or last appointment date.
Create smart lists for inactive clients, VIP clients, new clients, or color clients.
Give your team better context before replying or following up.
Workflows & Automation
Automate routine follow-up so your team does not have to remember every message manually.
Send a rebooking reminder 4, 6, or 8 weeks after a service.
Follow up with first-time clients after their appointment.
Send winback offers to clients who have not visited recently.
Notify staff when a high-value client needs personal outreach.
Email Marketing
Send useful campaigns that keep your salon top-of-mind.
Promote seasonal services, new stylists, or limited-time offers.
Send hair care tips after color, extensions, or treatment appointments.
Announce open appointment slots during slower weeks.
Stay connected with clients who are not ready to book today.
SMS Follow-Up
Reach clients quickly with short, timely messages.
Send “time to rebook” texts based on past appointment timing.
Notify clients about last-minute openings.
Confirm consultation details before the visit.
Follow up with clients who clicked an offer but did not book.
Make Appointments Easier to Book, Confirm, and Manage
A salon schedule changes constantly. Clients cancel, stylists run full days, and the front desk is often juggling calls while helping people in person. WinChilla helps make appointment communication easier for both your team and your clients.
Calendars & Appointments
Create booking calendars for appointments, consultations, services, or team scheduling.
Let clients request or book appointments online.
Create separate calendars for stylists, consultations, or service types.
Send automatic appointment notifications by SMS or email.
Keep appointment details connected to the client’s CRM record.
Appointment Reminders
Automatically remind clients before their scheduled appointment.
Send SMS reminders before cuts, color, treatments, or consultations.
Include appointment time, location, and preparation notes.
Give clients an easy way to confirm or reply.
Help reduce forgotten appointments and empty chairs.
Unified Inbox
Manage appointment questions, rescheduling requests, and follow-ups from one place.
Keep appointment-related messages tied to the right client.
Let your team quickly see prior conversations.
Filter messages by unread, open, assigned, or follow-up needed.
Avoid scattered communication across different staff phones or inboxes.
Improve Reviews, Reputation, and Local Visibility
When someone searches for a salon, your reviews, social presence, and recent activity can influence whether they book. WinChilla helps you request reviews consistently, showcase positive feedback, and keep your salon visible with planned social content.
Reputation Management
Send review requests and monitor review activity from one place.
Automatically ask happy clients for a review after their appointment.
Send review requests by SMS or email.
Track recent reviews and overall rating trends.
Help your team respond more consistently to client feedback.
Review Requests & Website Reviews
Ask clients for reviews after appointments and display positive feedback on your website to build trust with new visitors.
Trigger review requests after completed appointments.
Customize review messages for first-time or repeat clients.
Encourage more happy clients to share their experience online.
Display testimonials on service, booking, or consultation pages.
Reinforce trust for services like color, extensions, bridal styling, or treatments.
Social Planner
Plan and publish social posts from one place so your salon can stay active online without scrambling for content every day.
Schedule posts for seasonal services, promotions, stylist availability, or last-minute openings.
Share before-and-after photos, service spotlights, client education, and salon announcements.
Keep Facebook, Instagram, Google Business Profile, and other connected channels more consistent.
Plan content ahead for holidays, bridal season, back-to-school, or slower appointment periods.
Track post activity so your team can see which content gets attention.
Reduce Admin Work for a Busy Salon Team
Small salon teams often do not have a full-time admin department. WinChilla helps simplify the repetitive work that slows down owners, managers, and front desk staff, so the team can spend more time serving clients and keeping the schedule full.
Automations
Handle routine communication and follow-up without starting from scratch every time.
Automatically reply after a form submission.
Send appointment reminders and rebooking prompts.
Move leads through pipeline stages based on actions.
Alert staff when a client needs personal attention.
Snippets / Canned Responses
Save common replies so your team can answer faster and more consistently.
Reply quickly to pricing questions.
Send consultation instructions.
Answer common booking or cancellation questions.
Keep tone and details consistent across the team.
Dashboards & Reporting
See key business activity without digging through multiple tools.
Track leads, appointments, campaigns, and follow-up activity.
See which marketing channels are generating inquiries.
Monitor review trends and communication volume.
Give owners and managers a clearer picture of what is happening.
Mobile App
Manage important CRM activity when you are away from the front desk.
Check client conversations between appointments.
Review appointment or lead details on the go.
Send invoices, payment links, or follow-up messages from mobile.
Stay connected when managing multiple responsibilities.
More Tools to Help Your Salon Stay Organized
WinChilla also includes practical tools that support day-to-day salon operations without adding unnecessary complexity.
Payments
Collect deposits, service payments, package payments, or payment links when appropriate for your salon’s booking process.
Surveys
Collect client feedback after appointments, learn what clients liked, and identify areas where the salon experience could improve.
Quizzes
Create simple style, hair care, or service-matching quizzes to help visitors identify the right service before they book.
Landing Pages & Funnels
Build focused pages for salon promotions, consultations, bridal inquiries, and service-specific offers, with follow-up connected automatically.
AI Tools
Get help drafting emails, social captions, review responses, follow-up messages, and website content faster.
Documents & Contracts
Send service agreements, bridal party agreements, extension policies, or consent forms for client review and signature.
What others are saying:
"Love everything so far"
"I've never setup a website before but I love managing my new site and leads. The WinChilla team has been really helpful whenever I got stuck."
- Laura P
"Simplifies my sales"
"I've been able to help my son promote his candy business which has been great because I am not good with computers at all."
- Robert T
"Highly recommend"
"It's exciting to see my visions come to life and WinChilla helps me manage everything in one place so I can be anywhere in the world and my business just runs ."
- Jaret H
Winchilla works with platforms you already use such as
What you can expect from us
Money Back Guarantee
We're confident you'll love saving money by switching from existing software providers with your business tools to one place.
Plus, we believe you'll save a ton of time with marketing automation.
Within 30 days, if we're not the right fit, we'll give you your money back.
24/7 Support
We're here to help. You'll get one-on-one onboarding call with our team.
Then, you'll get another tech call with us to make sure your account is configured exactly as you want it.
Plus, you can expect 24/7 chat support from our team with any questions you have along the way.
30+ Years of Experience
We've been helping small businesses since 2010!
The WinChilla brand is new, but our experience is not. The founders of WinChilla have over 30 years of experience combined in digital software and customer incentive programs - helping businesses like yours - worldwide since 2010. Now, we're excited to bring our expertise to launch these new super tools to help all of our clients grow.
Fill More Appointments With Less Manual Follow-Up
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