Effortlessly Manage Conversations Across Every Channel
Unify all your customer interactions in one place, ensuring no message is missed, and every response is timely.
Our Unified Conversations window brings all your communication channels - email, SMS, chat, social, and more - together in one central hub within our all-in-one CRM platform. Whether you're handling support inquiries, sales questions, or follow-ups, this integration streamlines how you manage customer interactions, making it simple to stay organized, respond faster, and deliver outstanding service.
Unified Inbox for Multi-Channel Communication
Simplify messaging by bringing all conversations together in one place.
All-In-One Inbox
View and manage conversations from SMS, email, Facebook Messenger, Instagram, and more within a single, centralized inbox, reducing the need to switch between platforms.
Threaded Conversations
See the full history of interactions with each client in an organized thread, making it easy to reference past messages and maintain context.
Quick Message Search
Search for specific conversations or keywords, helping you locate past messages quickly and stay on top of client needs.
Real-Time Engagement
Respond promptly to customer inquiries and keep engagement high.
Instant Notifications
Receive notifications for new messages so you can respond promptly and provide clients with a timely experience.
Message Templates for Quick Responses
Use pre-written message templates for common responses, helping you provide fast, consistent answers to frequent questions.
Conversation AI add-on
Conversation AI empowers you to engage with customers in real time by providing intelligent, instant responses that drive meaningful interactions and boost satisfaction.
Automated Messaging & Follow-Up
Save time with automated responses that keep your customers informed and engaged.
Auto-Reply for New Leads
Set up automated welcome messages for new leads, providing immediate engagement and ensuring no contact goes unacknowledged.
Follow-Up Sequences
Create automated follow-up messages based on customer activity or response timing, keeping the conversation going even if you’re not available.
Missed Call Instant Reply
Send an automatic text to your customers if they call when you’re unavailable, ensuring they feel acknowledged and informed.
Contact Management & Personalization
Get to know your customers with detailed contact profiles and personalized communication.
Client Interaction History
Access message history and interaction details, allowing you to personalize responses based on past conversations.
Custom Contact Tags
Organize customers with tags based on behavior, engagement level, or interests, making it easy to segment and tailor messaging.
Notes & Activity Logs
Add notes to customer profiles and track activity to maintain context, allowing you to remember details and follow up more effectively.
Key Benefits
Faster Response Times
With all communication channels consolidated into one inbox, your team can respond to customers more quickly, creating happier, more loyal customers.
Improved Organization
Stay organized with powerful filtering options that help you prioritize important messages, reducing chaos and allowing employees to stay on top of key conversations.
Reduced Manual Work
Bulk actions make it easy to manage multiple messages at once, saving time and letting your team focus on meaningful customer interactions rather than repetitive tasks.
Related Features
Employee AI
Use AI to craft quick, accurate replies to customer conversations effortlessly.
Workflows
Automate actions based on conversation triggers to save time and streamline responses.
CRM
Track and organize customer conversations directly within your CRM for seamless follow-up.
Get Started!
Let all your customer conversations flow smoothly—sign up today and experience the power of Unified Conversations!
© Copyright 2024. WinChilla - Powered by Loyalty Gator Inc. All rights reserved.
The information provided by Loyalty Gator Inc. (DBA: WinChilla) ('we', 'us', or 'our') on https://www.winchilla.com (the 'Site') and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.