Engage, Capture, and Convert with Web Chat
Boost your customer support and capture leads effortlessly with message-based or live chat that’s always there when they need it.
Unlock a new level of customer engagement with our Web Chat feature. Connect with website visitors in real-time or as soon as possible, providing a fast, personalized customer experience that fosters trust, increases conversions, and helps capture leads around the clock. WinChilla helps you provide customer support even when you're offline, capture contact details, and help customers build trust by answering their questions immediately.
Real-Time Customer Engagement
Choose the chat widget that is right for you. Build relationships with visitors and improve their experience on your site.
Instant Messaging
Engage visitors the moment they land on your website, offering real-time answers to their questions and creating a welcoming experience.
Two-Way Communication
Chat directly with prospects and customers, fostering a more personalized interaction that builds trust and encourages conversions.
Lead Capture & Follow-Up
Transform chat interactions into valuable leads with integrated capture tools.
Pre-Chat Forms
Gather contact details before starting a chat, allowing you to capture essential information for follow-up even if the visitor leaves the conversation.
Automated Lead Collection
All conversations and contact details are automatically saved to your CRM, creating a complete contact profile for each lead and enabling smooth handovers to sales.
Customizable Chat Prompts
Set up custom prompts that encourage visitors to start a conversation, such as greeting messages for new or returning users.
Automation & Smart Responses
Increase efficiency with automated replies and advanced response options.
AI-Powered Quick Replies
Use AI-driven quick replies for frequently asked questions, ensuring visitors receive prompt answers and saving your team time.
Canned Responses
Create a library of pre-written responses to common inquiries, so you can provide consistent answers in seconds.
Offline Mode & Auto-Responses
When your team is unavailable, automated replies can capture visitor questions, letting them know when to expect a follow-up and ensuring no lead goes unaddressed.
Customization & Branding
Ensure the chat widget matches your brand and feels cohesive with your website. Adjust the widget’s colors and positioning to align with your brand, ensuring a seamless, professional look.
Personalized Greeting Messages
Customize the greeting message to recognize whether the visitor is new or returning, offering a warm and relevant welcome.
Multi-Language Support
Configure the chat widget in multiple languages to serve a diverse audience, enhancing accessibility and engagement for international visitors.
Key Benefits
Enhanced Customer Engagement
Interacting with customers in real-time builds trust, boosts satisfaction, and leads to higher conversion rates. The faster you respond, the more likely you are to secure a new customer.
Automated Lead Collection & Follow-Up
Even when your team is offline, the website chat widget can capture visitor information, so you never miss an opportunity to engage potential leads.
Streamlined Communication
Manage messages from multiple channels in one place, saving time and resources while keeping communication consistent across platforms.
Related Features
Workflows
Automatically send follow-up emails to leads captured in chat, keeping engagement high and driving further action.
Pipelines
Track and manage chat leads within your CRM pipeline, ensuring a smooth transition from chat to a qualified sales lead.
Mobile App
Access and respond to chat leads on the go with our mobile app, enabling prompt replies and seamless customer interactions from anywhere.
Get Started!
Ready to elevate your customer engagement through website chat (+ 30 additional features)? Sign up today and start connecting with your visitors and converting them to customers!
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